Maharashtra > Pune > Jobs/Vacancies > BPO/call center > We have urgent Opening for:? International BPO for non voice process
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posted on 30-May-16 listing # 1464612471775
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Job Profile 
Skill Summary
 Job/Position Title We have urgent Opening for:? International BPO for non voice process
 Company Name unified solution
 Company Web-Site
 Required Skills Requirement: Good communication skill in English ( both verbal and written) Knowledge computer literacy Willingness to work in rational shift times Work experience: fresher/ experienced
 Job Description  This is a back office customer service role which involves processing cases on webchats and / or email  Conduct webchats with the end customer and provide responses to the queries raised by the customer,  Make any relevant changes to the customer?s profiles on the systems,  Be able to refer and resolve any queries which need a steer from the process leader/ team coach,  Highlight any discrepancies with the customer?s data to the process leader/team coach or assistant operations manager,  Recommend any relevant products or billing profiles to the end customer.  The role requires an individual to comprehend and articulate a query or complaint raised by the customer and be able to provide an effective and accurate response to it.  The individual is expected to take ownership and responsibility for personal performance targets.  Role requires an individual to reflect on their performance and learn from their mistakes, seeing these as opportunities to improve on one?s performance in the future.  The individual should agree on personal objectives with his/her team manager and discuss performance against these objectives with his/her team manager  The individual should highlight any instances or give an indication where it appears that the customer may not be treated fairly.  The individual should be flexible in meeting the dynamic nature of work  To provide customer service to both internal and external customers;  Drive a culture of quality and accuracy through cases worked on within the stipulated frameworks;  Escalate any problem or risks to the Team Manager in the first instance and report breaches as per the prescribed Framework;  Act as a facilitator during cross training and also get cross trained in other transaction types, once such opportunities are presented;  Update the Time Capture Tool periodically and accurately;  Maintain and implement personal development plans in partnership with the immediate manager;  Identify, recommend and facilitate the implementation of process improvement initiatives / ideas to improve efficiency;
 Minimum Experience < 1 year(s)
Job Terms
 Salary/Pay 15000   Rs. Per month
 Job Location Pune in Maharashtra
 Candidates from anywhere from India     abroad opportunity
 Employment Type Full-time
 Travel Requirements None
Required Qualification
 Education High School
 Specialization/Courses undergraduated
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